Question 1

How do I create an account?

Accepted Answer

To create an account, click on Sign Up and enter your first name, last name, email address, and a password. Having an account allows you to track your orders and save your size preferences.

Question 2

How do I find the product I want and choose the correct size?

Accepted Answer

All our products are listed in the Shop section. Each product page includes a detailed description and images. For sizing, check our Size Guide or view the size chart included in each product description. Our shapewear is made with Powernet and Lycra fabrics, ensuring the right balance of compression and comfort.

Question 3

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, Discover, and secure digital wallets including Apple Pay, Amazon Pay, PayPal, Google Pay, Meta Pay, and Shop Pay.

Question 4

How do I calculate shipping costs and learn about returns?

Accepted Answer

For shipping costs, please see our Shipping Policy. To review return eligibility, timelines, and instructions, visit our Returns Policy.

Question 5

How can I track my order?

Accepted Answer

To check your order status, go to Track My Order and enter your order number and email. You’ll receive real-time updates on shipping and delivery.

Question 6

Can I use these fajas after surgery?

Accepted Answer

Yes. We offer models specifically designed for post-surgical (Stage 1 and Stage 2) recovery as well as postpartum use. Our post-op fajas provide the right level of compression and support, helping reduce swelling and improve skin adjustment during recovery. Always consult your doctor to confirm which compression level is most appropriate for you.

Question 7

Where are the products manufactured?

Accepted Answer

All of our shapewear is 100% made in Colombia, known worldwide for producing the best Colombian fajas. We use high-quality Powernet and Lycra fabrics, along with Vitamin E microcapsules that hydrate and protect your skin. Each garment is handcrafted by experienced Colombian artisans with care and dedication.

Question 8

How should I wash my faja?

Accepted Answer

To maintain the shape and compression of your garment, we recommend hand washing in cold water with mild soap. Do not use bleach, fabric softeners, or a machine dryer. Air dry in a cool place, avoiding direct sunlight. Following these steps ensures your Colombian shapewear keeps its elasticity and support for longer.

FAQ

Frequently asked questions

How do I create an account?